Your privacy is our priority. This Privacy Policy clearly explains how 999 cuci collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Please read it carefully before using our platform.
Our Privacy Commitment
999 cuci ("we", "Platform", "Company") is fully committed to protecting the privacy and personal data of all members and users who access our online entertainment platform in Malaysia. This Privacy Policy has been formulated in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia, and sets out in detail our practices regarding the collection, use, storage, disclosure, and protection of your personal data.
This document applies to all users accessing the 999 cuci website at 999cuci.click, our mobile app, or any other services we provide. By registering an account or continuing to use the 999 cuci platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy all of which form a comprehensive protection framework for 999 cuci members.
999 cuci only collects personal data that is necessary to provide a quality and secure service to our members. The data we collect can be grouped into several categories:
| Data Category | Example | Mandatory / Voluntary |
|---|---|---|
| Identity | Full name, MyKad, date of birth | Required |
| Relationship | Email, phone number | Required |
| Finance | Bank account number, e-wallet | Required for transactions |
| Technical | IP address, cookie data | Automatic |
| Marketing | Communication preferences | Voluntary |
999 cuci collects personal data through various lawful and transparent channels. We never collect your data without your knowledge, except through standard technologies described below.
999 cuci uses your personal data solely for legitimate, stated purposes. We will not use your data for any other purpose without first obtaining your consent.
999 cuci does not sell, rent, or trade your personal data to any third party for marketing purposes. However, under certain limited circumstances, we may need to share your data with the following parties:
999 cuci implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or unlawful alteration.
While we take all reasonable precautions, no system can be guaranteed 100% secure against every cyber threat. In the event of a data breach affecting your data, 999 cuci will notify you within the timeframe stipulated by applicable Malaysian law.
999 cuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the 999 cuci platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a 999 cuci member have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data in your account.
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time, without having to provide a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another platform if needed.
You may request that we restrict the processing of your data in certain circumstances while a claim or complaint is being resolved.
To exercise any of the rights above, please contact our team via email at support@999cuci.click or via live chat on the 999 cuci platform. We will process your request within 21 working days in accordance with the provisions of PDPA.
999 cuci retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. Retention periods vary depending on the type of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service requirements |
| Financial transaction records | 7 years after the transaction | AML legal obligations |
| KYC Documents | 5 years after account closure | Compliance requirements |
| Support communication logs | 2 years | Service records |
| Technical Data & Logs | 12 months | Security & analytics |
| Marketing data | Until consent is withdrawn | Member consent |
Upon expiry of the retention period, data will be securely deleted or anonymised in accordance with the data disposal procedures established by 999 cuci.
999 cuci is an online entertainment platform intended exclusively for individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
Should we find that personal data has been collected from someone under the age of 18 without proper age verification, we will take immediate steps to:
If you know or suspect that someone under the age of 18 has registered an account on 999 cuci, please contact us immediately at support@999cuci.click so that immediate action can be taken.
999 cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via:
The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. Continued use of the 999 cuci platform after any amendments take effect constitutes your acceptance of the revised policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 999 cuci handles your personal data, please do not hesitate to contact us:
If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Department of Personal Data Protection (PDPD) Malaysia which is the PDPA regulatory body in this country.
Six concrete commitments we uphold to protect the privacy of every Malaysian member.
All data handling practices at 999 cuci fully comply with Malaysia's Personal Data Protection Act 2010. We don't merely follow the rules — we genuinely understand and respect your privacy rights.
256-bit SSL encryption protects every piece of data transmitted between your device and 999 cuci's servers — the same level of security used by Malaysia's leading banking institutions.
999 cuci has never sold and will never sell your personal data to any third party for marketing purposes. Your data is not our product — your trust is our greatest asset.
You may access, correct, download, or request deletion of your personal data at any time. Our team is ready to process your request within 21 business days.
Only 999 cuci staff who genuinely require access to your data are permitted to do so, based on a strict minimum access principle.
In the event of a security incident involving your data, 999 cuci is committed to notifying you within the timeframe required by law — no cover-ups, no delays.